About KERB:
KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and our now iconic site in the heart of Berlin, and have developed a growing, successful corporate catering company, KERB Events Limited. We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.
Role Description
As a Host at KERB Berlin, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our collaborative and people-centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas. If you’d like to be part of a dynamic, hard-working but people-centric team, a role as a Host at KERB Berlin could be for you!
Responsibilities
- Maintaining a strong knowledge of the food and beverage offering at KERB Berlin and making recommendations to guests based on their preferences.
- Taking orders and serving drinks to our customers direct at their tables.
- Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
- Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
- Collaborating with all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders, and external stakeholders.
- Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
- Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.
What you’ll bring to KERB
- Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn’t essential!
- A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences
- A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site
Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
- Maintaining a strong knowledge of the food and beverage offering at KERB Berlin and making recommendations to guests based on their preferences.
- Taking orders and serving drinks to our customers direct at their tables.
- Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
- Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
- Collaborating with all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders, and external stakeholders.
- Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
- Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.
- Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn’t essential!
- A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences
- A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site
