As KERB continues to expand its Midlands portfolio, we are seeking a Key Account Manager to oversee our flagship venues – NEC Birmingham, Aston Villa & Birmingham City
This is a senior, strategic role, focusing on portfolio oversight, client relationship management, and business growth. You will work closely with Venue Operations Managers and Coordinators to ensure exceptional delivery across all events, while also identifying new opportunities to expand KERB’s presence in the region.
You will act as the key point of contact for venue partners and corporate clients, ensuring their needs are met and relationships are strengthened. You’ll also drive revenue growth through new business development, partnership expansion, and innovative hospitality solutions.
This is a high-impact role for an experienced leader with a strong commercial mindset, excellent stakeholder management skills, and a passion for the food and hospitality industry.
- Lead KERB's Midlands portfolio, acting as the senior representative across venues, clients, and partners.
- Own site P&Ls, budgets, and commercial performance, ensuring revenue and profitability targets are met.
- Build and maintain strong client and venue relationships to drive satisfaction, retention, and growth.
- Support and develop Operations Managers to deliver exceptional events and hospitality experiences.
- Identify and secure new business opportunities, partnerships, and venue growth across the region.
- Collaborate with Commercial and Operations teams to maximise revenue and improve performance.
- Ensure operational excellence, compliance, and consistent standards across all sites.
- Drive continuous improvement across event delivery, trader experience, and operational processes.
- Lead, coach, and inspire regional teams, fostering a high-performance and inclusive culture.
- Set and monitor KPIs, reporting on regional performance and supporting strategic business objectives.
- Proven experience in a senior operations, account management, or business development role within hospitality, events, or food & drink.
- Strong commercial awareness, with experience managing budgets and delivering revenue growth.
- A track record of successfully managing multiple sites, venues, or client accounts.
- Excellent relationship-building skills, with the ability to influence and engage a wide range of stakeholders.
- A strategic and solutions-focused mindset, with strong decision-making abilities.
- Proven leadership experience, with a passion for developing and motivating high-performing teams.
- Outstanding communication, presentation, and negotiation skills.
- A hands-on understanding of event operations and food & beverage environments.
- Flexibility to travel regularly across the Midlands and support events as required.
Desired but not essential
- Experience working with independent food traders, street food markets, or similar concepts.
- Knowledge of stadia, exhibitions, or large-scale live event operations.
- Familiarity with EPOS systems, particularly Good Till.
- Generous discount off all KERB food & drink
- 25 days holiday (excluding bank holidays) + birthday day off
- Private Medical Insurance (Medicash)
- ClassPass
- Employee Assistance Program (EAP)
- Cycle To Work scheme
- Annual season ticket loan
- Enhanced maternity / paternity / adoption leave after 2 years
- Disability Confident employer
- Best Companies accredited employer
