Data Integration Services Support Specialist

What are we looking for?

VBA is looking for a highly motivated Integration Services Support Specialist with the following core skills: Excellent organization skills and troubleshooting skills. The ideal candidate will be able to manage multiple responsibilities and be able to respond quickly to client needs.

What can we offer you?

VBA is a cloud-based high growth healthcare SAAS company providing solutions for all employee benefit administration.  We offer a fun, fast-paced, collaborative work environment where the team rises above the individual. We look for hard work and a commitment to excellence. In turn, we value an individual's personal life and realize a balance must be maintained between work and play to maintain high morale as one of our core philosophies.

What are we looking for in this position?

• Minimum of 3 years of experience in a similar role
• Highly organized
• Excellent written and verbal communication skills
• Ability to manage multiple responsibilities at one time
• Ability to prioritize tasks and requests daily from data analyst and department managers
• Ability to work on a hybrid schedule out of our Germantown, WI office

What do we consider a plus?

• Experience in the Healthcare space
• Process documentation in the healthcare space.
• Process documentation experience.
• Strong administrative skills in a client success role.
• Intermediate skills with Excel. Ability to create tracking documents in software tools.
• Experience in Help Desk or Support tracking tool

What will you be doing? 

• Support Data Integration Analysts and Data Developers with tracking data features for SLA (service level agreement) compliance.
• Gather requirements for internal processes related to interfaces
• Monitor open features and tasks by tracking metrics of completion.
• Review data features and provide feedback to internal resources.
• Develop and maintain client and vendor relationship database & document library
• Streamline flow of data and information between teams
• Document inbound and outbound processes including specifications and schema definitions.
• Additional duties assigned