Customer Care Specialist
Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.
Key Responsibilities:
- Respond to customer and dealer inquiries via phone and email in a timely and professional manner
- Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
- Troubleshoot product and system issues with clarity and patience
- Document customer interactions and solutions in the CRM system
- Guide customers through product features, warranties, and basic maintenance tips
- Follow up on support cases to ensure satisfaction and resolution
Qualifications:
- 2+ years of customer service experience (phone/email)
- Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
- Excellent communication and problem-solving skills
- Detail-oriented with a commitment to high-quality support
Preferred:
- Experience using CRM or customer support platforms preferred
- Experience in the RV, automotive, or outdoor recreation industries
What We Offer:
- Competitive pay
- Benefits package (health, dental, etc.)
- Supportive team environment
- Opportunities for growth in a fast-moving industry
- Training on RV systems and customer support tools
Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.
