Managing Dir Region Services

Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. 

At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. 

We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve.

SUMMARY:

The Managing Director is responsible for and provides oversight of the entire delivery process of a given office and ensures client satisfaction through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee all activities related to the delivery process within a given office or marketplace for a specific product
• Responsible for hiring and supervision of a team of  Directors, Market Managers, Account Managers, Recruiters (in some markets), and other staff as appropriate
• Responsible for training and career development of team members
• Set daily activity goals for team, ensure attainment of set goals, and provide day-to-day guidance and direction.
• Conduct weekly one-on-one meetings with team members and perform account reviews with all Account Managers and Directors
• Ensure accounts and job orders are prioritized accordingly
• Develop service and delivery plans in support of organizational strategies and objectives.  Recommend improvement of strategies based on market research and competitor analyses. Oversee implementation of approved strategies and initiatives
• Analyze operational and financial data; prepare forecasts and projections
• Identify customer needs and be continuously alert and responsive to changing customer business environment and needs.  Communicate to account management team accordingly
• Serve as the quality checkpoint associated with the service and delivery process
• Provide ongoing performance feedback to each team member, both informally and through the formal performance evaluation process.  Drive performance accountability for all Directors, Market Managers, Account, Managers, and Recruiters.
• Provide support by accompanying team members to key client visits when appropriate
• Ensure day-to-day business is conducted within compliance of corporate policies and procedures
• Develops and executes daily plan.

SUPERVISORY RESPONSIBILITIES:

• Supervise activities of Client Services department staff.

Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. 

At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. 

We are proud of the culture we’ve created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve.

SUMMARY:

The Managing Director is responsible for and provides oversight of the entire delivery process of a given office and ensures client satisfaction through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee all activities related to the delivery process within a given office or marketplace for a specific product
• Responsible for hiring and supervision of a team of  Directors, Market Managers, Account Managers, Recruiters (in some markets), and other staff as appropriate
• Responsible for training and career development of team members
• Set daily activity goals for team, ensure attainment of set goals, and provide day-to-day guidance and direction.
• Conduct weekly one-on-one meetings with team members and perform account reviews with all Account Managers and Directors
• Ensure accounts and job orders are prioritized accordingly
• Develop service and delivery plans in support of organizational strategies and objectives.  Recommend improvement of strategies based on market research and competitor analyses. Oversee implementation of approved strategies and initiatives
• Analyze operational and financial data; prepare forecasts and projections
• Identify customer needs and be continuously alert and responsive to changing customer business environment and needs.  Communicate to account management team accordingly
• Serve as the quality checkpoint associated with the service and delivery process
• Provide ongoing performance feedback to each team member, both informally and through the formal performance evaluation process.  Drive performance accountability for all Directors, Market Managers, Account, Managers, and Recruiters.
• Provide support by accompanying team members to key client visits when appropriate
• Ensure day-to-day business is conducted within compliance of corporate policies and procedures
• Develops and executes daily plan.

SUPERVISORY RESPONSIBILITIES:

• Supervise activities of Client Services department staff.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Demonstrate a strong commitment to exceptional customer service and leadership among peers.
• Demonstrate strong commitment to a team environment and a client focus.
• Demonstrate well-developed verbal and written communication skills
• Proficient at handling difficult situations with professionalism and respect
• Ability to develop an independent viewpoint and present a compelling business case to support recommendations
• Possess sound judgment and reasoning abilities
• Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks and competing influences
• Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust
• Ability to self-motivate and self-direct.
• Possess strong time management and organizational skills
• Proven ability to gain access to and cultivate strong relationships with hiring managers
• Aggressively look for opportunities to sustain regular contact with clients and improve client retention
• Clearly demonstrate expertise within functional discipline
• Commitment and adherence to company Core Values

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree and 3 plus years of related product/business experience preferably within the staffing industry.  Previous management experience preferred.

CERTIFICATES AND/OR LICENSES:

• None required

Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Demonstrate a strong commitment to exceptional customer service and leadership among peers.
• Demonstrate strong commitment to a team environment and a client focus.
• Demonstrate well-developed verbal and written communication skills
• Proficient at handling difficult situations with professionalism and respect
• Ability to develop an independent viewpoint and present a compelling business case to support recommendations
• Possess sound judgment and reasoning abilities
• Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks and competing influences
• Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust
• Ability to self-motivate and self-direct.
• Possess strong time management and organizational skills
• Proven ability to gain access to and cultivate strong relationships with hiring managers
• Aggressively look for opportunities to sustain regular contact with clients and improve client retention
• Clearly demonstrate expertise within functional discipline
• Commitment and adherence to company Core Values

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree and 3 plus years of related product/business experience preferably within the staffing industry.  Previous management experience preferred.

CERTIFICATES AND/OR LICENSES:

• None required

Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.