The Lawson Applications Analyst is responsible for designing, configuring, testing, implementing and supporting Lawson/Infor 10 enterprise resource planning (ERP) system.
Responsibilities: Collaborates with key stakeholders, end users and other members of the business, patient care and Information Technology teams to optimize system configuration, function and access.
- Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participates in the timely resolution of these activities.
- Addresses system concerns for the end-users.
- Troubleshoots and resolves application errors and other system issues.
- Tests the system, including any configurations, customizations and new releases, prior to production implementation.
- Works with end-users and the reporting team to assist with the design and testing of system reports.
- Prepares for and participates in system design, validation and/or remediation sessions.
- Actively leads and takes ownership for the build and maintenance of system dictionaries, profiles, tables and other configuration points.
- Position may require participation in 24/7 department on-call program. On-call employees are required to carry a department issued phone or pager, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1 ½ hours of being called or paged to respond.
- Responsible for addressing a high volume of system-related activities in a timely fashion while consistently maintaining a high level of quality and customer satisfaction.
- Leads small to medium-sized projects.
- Understands data flow to/from other systems and works with the Application Integration team to help resolve data integration issues.
- Manages system enhancement requests directly with the vendor and various IT Technical teams.
- Leads and/or facilitates system design, validation and/or remediation sessions.
- Leads large projects and functions as a subject matter expert on complex, cross-functional projects.
- Bachelor’s Degree in Computer Science, Information Systems or related field.
- Minimum five (5) years’ experience with the application, module or equivalent system as assigned.
- Advanced knowledge of the assigned application in multiple functional areas
- Expert knowledge of the assigned application in at least one functional area
- Ability to mentor junior application analysts.
- Possesses logical structured thinking abilities and can develop sound business cases to support planning and critical decision making
- Advanced presentation and facilitation skills
- Required (5+ years):
- • Senior level experience in the Lawson/Infor HR and Payroll modules
- • Crystal Reports and SQL
- • Lawson Smart Office
- • Lawson IBI
- • Lawson IPA
- • Familiar with Lawson Security (ISA/LSA)
- • Payroll interfaces
- • BSI TaxFactory
- • C-Series/Bottomline check printing preferred
- • Kronos integration
- Advanced knowledge of the assigned application in multiple functional areas
- Advanced presentation and facilitation skills
Preferred:
- · Two (2) or more years’ experience working in a Health Care Application Services department, preferably within an acute care environment.
- · Advanced experience with Microsoft office tools, including Word, Excel, PowerPoint and Visio.
