Attractions Assistant Manager

The Attractions Assistant Manager will assist with the daily operation of our attraction with a focus on Children's Activity Workshop’s, encompassing multiple areas. The role is responsible for staffing, service/interaction, maintenance and general functionality of the Activity Workshops. You will ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible with their wellbeing in mind.

Further responsibilities include

General

·       Working closely with the Establishments Manager, you will continually be looking for ways to improve the attraction and help implement customer service standards and procedures.

·       Liaising across all departments to highlight visitor feedback/ issues which need addressing

·       Motivating your team of Team Leaders and the wider Host team on a daily basis

·       Assisting with team members’ timesheets and making sure they are accurately submitted on time.

·       Help develop employee training; including performance management and setting targets

·       Ensuring our activities have everything needed to run; ie: Stock

·       Assist with mass-recruitment activities including; assessment centres, interviews and inductions

·       Analysing Key Performance Indicators (KPI’s) to establish goals going forward

·       Resolving visitor concerns, complaints and feedback

Advanced:

·       Duty Management of the whole site when required

·       Being first aider on call when required (training provided)

ABOUT YOU

If you are looking for an exciting challenge within the entertainment/ tourism industry and have previous experience within another attraction or customer facing role then we would love to hear from you! – We also encourage applications from anybody who believes they have transferable experience in other areas and a great can-do attitude, whom:

•                      Is able to lead, motivate and manage a team effectively

•                      Is an exceptional team player, hardworking with a can-do attitude

•                      Is passionate about customer service

•                      Is well-presented, confident and outgoing

•                      Is able to work in a very fast paced environment

•                      Has great communication and solutions focused

Can think on their feet, keep calm under pressure and take on multiple tasks and projects at once

Previous experiencce in a similar role

We are recruiting for a full-time position on a permanent contract. In return we are offering the following

·       Competitive annual salary of £26,000

·       Fun & inspiring place to work

·       Training & Development opportunities

·       Career Progression

·       Free and Discounted KidZania Tickets

·       25% Discount in our retail shop and KidZania Birthday Parties

·       40% off of food at our on-site facilities

·       Westfield Discounts

·       Convenient on-site parking

·       + More