As a Loss Prevention Employee, your primary responsibility is to create a safe and secure environment for all employees and guests. This includes providing safety education, enforcing company standards, and promoting the highest level of profit protection.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Patrol all areas of the property.
- Assist guests with room access; ADA access; safe lockouts, etc.
- Monitor Closed-Circuit Televisions, perimeter alarm systems, duress (Area of Refuge) alarms, and fire life safety systems.
- Lock/unlock property entrances as required.
- Conduct daily physical hazard inspections.
- Respond to accidents, contact EMS, or administer first aid/CPR as required.
- Assist guests and employees during emergencies.
- Notify appropriate individuals during accidents, attacks, or other incidents.
- Diffuse guest and/or employee disturbances.
- Call for outside assistance if necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Handle safety and security-related interruptions and complaints.
- Resolve safety hazard situations.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Report to scenes of vehicle accidents/thefts.
- Call for assistance using proper code responses.
- Complete a Loss Prevention shift summary/daily activity report.
- Maintain confidentiality of all Security/Loss Prevention and property reports and documents (proprietary information). Release information only to authorized individuals.
- Conduct investigations and gather evidence. Conduct interviews with relevant parties.
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to direct report and relevant manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, supporting departments to reach common goals.
- Comply with quality assurance expectations and standards.
- Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
- A minimum of 1 year of previous experience in a security officer position is required, preferably in a luxury hotel environment.
- Previous Military, Police or Emergency services experience also beneficial, with honorable discharge
- Fluent in English with the ability to write reports.
- High school diploma required.
- Ability to effectively present information, complete daily reports, and respond to questions from leaders, guests, and the general public in English.
- Must have First Aid and CPR certifications to fulfill local licensing requirements.
- Previous Medical experience also considered an asset (Nursing, EMTS etc).
- Must be proficient in Microsoft Office (Word, Excel) and have experience with CCTV and monitoring systems.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to solve guest issues and deal with competing priorities.
- This position requires a flexible schedule and must be able to work all shifts, days, evenings, overnights, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.
Salary range: $12.50 USD - $14.50 USD per hour, plus gratuities.
