Senior Manager, Client Success

Lead the Way to Intelligent Banking with Us! You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day. Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide.

We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way. Why This Role Matters Every role at Kinective exists to move the needle for our clients, partners, and the financial institutions we serve.

As the Senior Manager, Client Success, you are the operational engine of our Client Success motion. You own the day-to-day execution that turns clients into long-term partners of Kinective, across every client size and segment. You lead a multi-tier team of Client Success Managers along with a Client Success Team Lead, setting the standards, cadences, and playbooks that keep the entire team executing consistently and well across every segment.

You partner closely with the Senior Director, Client Experience on the strategy behind the motion, segmentation, value demonstration, adoption, and enablement, and you translate that strategy into reliable execution on the ground. This is a leadership role measured by how well your team performs and how consistently our clients realize value, not by a personal book of accounts.