Own Customer Quality for rolling stock/train projects.
Ensure right-first-time, safe and compliant train delivery.
Act as the primary quality interface with customers.
Lead customer complaints, RCA, 8D, CAPA and closure.
Drive customer satisfaction, quality KPIs and punch-point reduction.
Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements.
Lead final inspection, testing, acceptance and quality release.
Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality.
Identify critical quality risks and initiate containment/escalation when required.
Drive continuous improvement, lessons learned and defect prevention.
Lead, mentor and develop the Customer Quality team.
Prepare and present quality performance reports to management and customers.
Education & Experience: Bachelor’s degree with 14+ years or Diploma with 18+ years of experience, preferably in Mechanical/Electrical Engineering.
Industry Experience: Minimum 8 years of Customer Quality experience in Rolling Stock or Rolling Stock Components.
Quality Expertise: Strong knowledge of ISO 22163 (IRIS) and Quality Management Systems.
Customer Focus: Strong customer orientation with proven experience in customer complaint and quality issue resolution.
Technical Skills: Hands-on experience in RCA, 8D, CAPA, audits, inspections and quality improvement.
Communication: Excellent reporting, presentation, stakeholder management and communication skills.
Leadership: Ability to lead cross-functional teams and drive a zero-defect and continuous improvement culture.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
KINET provides project management and recruitment solutions for infrastructure and construction projects.