Case Manager (Community Supports Navigator)

Position Summary: Community Supports Navigators(CSN) will assist individuals and families who are experiencing homelessness or are at risk of homelessness. The CSN will be responsible for outreach and engagement, helping individuals connect with the necessary resources and services to secure and maintain stable housing. Additionally, the CSN will assist Members in acquiring, retaining, and improving self-help, socialization, and adaptive skills necessary to reside successfully in the person’s natural environment.

City Net's programs always follow Housing First and Harm Reduction service models.

City Net’s programs and services are housing focused.

Job Duties & Responsibilities

• Conduct outreach to individuals and families experiencing homelessness or at risk of homelessness in various locations including shelters, street outreach, community centers, and other public spaces.
• Build relationships with community organizations, landlords, and property managers to identify and secure housing opportunities for clients.
• Provide assessment and support to clients to identify their needs, strengths, and barriers to obtaining and maintaining stable housing.
• Assist clients in accessing and applying for affordable housing programs, rental subsidies, and other financial assistance as appropriate.
• Connect clients with social service agencies, healthcare providers, and other resources to address any physical or mental health issues, financial concerns, or other barriers to housing stability.
• Work collaboratively with other service providers that client is connected to ensure optimal service coordination.
• Facilitate and coordinate communication between clients and landlords, property managers, and other service providers to ensure a smooth transition into permanent housing.
• Develop and maintain client files and documentation according to agency and program guidelines including entry into HMIS and other databases.
• Participate in regular training and professional development opportunities to stay up to date on housing policies and best practices.
• Attend community meetings and events related to homelessness and housing to represent the agency and advocate for clients.
• Provide culturally appropriate health education information and outreach in community-based settings, such as homes, clinics, shelters, local businesses, and community centers for various Managed Care Plan (MCP) members.
• Transports clients in City Net vehicle as needed.