Position Overview
The Program Supervisor is responsible for leading, managing, and supporting a program team to achieve organizational goals. This role ensures the team operates efficiently, meets performance targets, and maintains high morale. The supervisor acts as a liaison between team members and upper management, offering guidance, resolving issues, and fostering a positive work environment.
Expected Hours and Place of Work: The incumbent works full-time, primarily at their assigned workplace, where the typical office hours are Monday-Friday 9:00 am-5:00 pm, and some evenings and weekends as necessary for optimal business function.
Key Responsibilities:
Team Leadership and Management
- Hiring, training and supervising Community Supports Navigators and/or Case Managers.
- Set clear goals, expectations, and performance standards
- Address underperformance and implement improvement plans as needed
- Foster a collaborative and supportive work environment
- Manage workload distribution to ensure efficiency
- Knowledge, understanding and implementation of CalAIM Housing Services and Enhanced Care Management policies & procedures
Administrative Support
- Audit all case management systems and files for timely data entry and quality
- Track all MCP and Referral trackers for recordkeeping
- Effectively communicate with City Net departments to ensure efficient service delivery
- Communicate with team when additional documentation or correction is needed
Housing Resources and Engagement
- Research and maintain current list of housing opportunities for enrolled City Net clients
- Works collaboratively with landlords, colleagues across the organization and within respective department.
- Develops and continues working relationships with landlords who are willing to rent to a high-risk population.
Compliance and Goal Setting
- Consistently meet all assigned productivity and outcome goals
- Initiate regular Case Conferencing for troubleshooting and oversight
- Facilitate regular team meetings to discuss goals, progress and challenges
Data Collection
- Run regular reports on staff performance, quality improvement, etc.
- Ensure appropriate data is being collected in accordance with MCP and City Net goals.
Qualifications:
- Bachelor’s degree or higher preferred
- At least one-year supervisory experience in social services
- Experience cultivating and maintaining productive, professional relationships with various stakeholders
- Proven success with cultivating and maintaining productive professional relationships with clients, partner agencies and co-workers.
- Excellent verbal and written communication skills.
- Excellent professional boundaries.
- Strong interpersonal, analytical, and time management skills.
- Flexible and adaptable in response to changing client and health care providers’ needs
- Experience working with underserved and marginalized populations
