Overview
GA & OTC Team Manager
Who we are and what we create?
We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: Castorama, B&Q, Screwfix, Brico Dépôt and Koçtaş - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.
At Kingfisher, our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
We are open to flexible and agile working. Therefore, we offer colleagues a blend of working from home and our office, located in Kraków. Talk to us about how we can best support you!
At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles, even if you do not feel you meet 100% of the requirements.
In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.
We also offer a competitive benefit package and plenty of opportunities to stretch and grow your career:
- Private medical healthcare at LUXMED (including dentalcare) for you and your family
- Medicover sports card (Fit&More package)
- Life insurance financed by the employer
- 30-minute lunch break included in the 8-hour working day
- Work in a highly professional and stimulating atmosphere
- Training & Buddy programme that will allow you to quickly adapt to your new role
- Wellbeing programme for employees
- Co-financing of monthly tickets for the public transport in Krakow
- Comfortable working environment in the office and the possibility of home office
- Language courses, accounting courses, access to LinkedIn Learning and the possibility of co-financing studies and certification
- Employee referral programme
What's the job?
About the role
We are looking for an experienced GA & OTC Team Manager to lead a team responsible for delivering high-quality accounting operations across General Accounting (GA) and Order-to-Cash (OTC) processes.
In this role, you will manage day-to-day operations, ensure compliance with accounting standards and internal controls, drive continuous improvement initiatives, and support the development of a high-performing team.
You will work closely with Finance teams, business stakeholders and external partners to ensure service excellence, operational efficiency and the timely resolution of issues. The role requires a strong combination of people leadership, accounting knowledge, stakeholder management and process improvement capabilities within an international environment.
Responsibilities
- Lead, coach and develop a team of accounting professionals responsible for GA and OTC processes.
- Set clear objectives, priorities and performance expectations for team members.
- Support employee development, succession planning and talent management activities.
- Foster a culture of accountability, collaboration, knowledge sharing and continuous improvement.
- Manage workload allocation, capacity planning and operational priorities.
- Ensure timely and accurate delivery of accounting services in line with agreed SLAs and KPIs.
- Oversee month-end, quarter-end and year-end activities within the assigned scope.
- Monitor operational performance and proactively identify process risks, control gaps and service issues.
- Ensure compliance with accounting policies, internal controls, audit requirements and operational procedures.
- Act as an escalation point for complex accounting, operational and stakeholder-related matters.
- Build and maintain effective relationships with Finance teams, business units, auditors and external partners.
- Provide regular updates on team performance, operational risks, key issues and improvement activities.
- Drive process standardisation, simplification, automation and continuous improvement across GA and OTC.
- Participate in Finance transformation initiatives, system enhancements and ERP implementation projects.
- Use operational data and performance insights to identify opportunities to improve efficiency, quality and customer experience.
- Support internal and external audits and ensure that required documentation and evidence are provided.
- Maintain current and accurate process documentation, procedures and controls.
- Support a smooth transition of new activities into the team, including knowledge transfer, resource planning and operational readiness.
What you'll bring
- Experience managing both GA and OTC processes
- Significant experience in Finance Operations, Shared Services or GBS environments.
- Strong practical knowledge of General Accounting, General Ledger, Order-to-Cash processes.
- 3+ years of previous experience leading people and managing an operational Finance team.
- Strong understanding of accounting principles, month-end processes, financial controls and compliance requirements.
- Experience managing operational delivery against SLAs, KPIs and quality standards.
- Proven ability to manage complex stakeholder relationships in an international environment.
- Experience handling escalations and resolving complex operational or process-related issues.
- Demonstrated ability to drive process improvement, standardisation and change initiatives.
- Strong analytical and problem-solving skills.
- Excellent communication, influencing and people management skills.
- Experience working with ERP systems such as SAP, Oracle, Microsoft Dynamics 365 or similar.
- Ability to prioritise effectively, allocate resources and manage competing operational demands.
- Experience working in an international and cross-functional environment.
- Fluent English, minimum B2/C1 level.
- Professional accounting qualification, such as ACCA, CIMA, ACA or equivalent, would-be a plus.
- Knowledge of French would be an advantage.
