Job Title: Senior TLC Case Manager

FLSA Status: Exempt

Salary Range: See Scale

Work Schedule:  Full time

Job Summary:   The position reports to the Director of Community Education and Intake.  The Senior TLC Case Manager’s primary responsibility is the on-going recruitment and enrollment of PACE participants into the program and the growth and maintenance of an optimal enrollee census. Responsible for all public awareness efforts of the program and includes marketing of services to providers, referral source and the community at large. 

Education: Bachelor’s degree or equivalent experience.

Experience: Minimum of three years of professional level experience in marketing of health care products and services and/or community health services. Minimum one year nursing experience with the elderly population. 

Number and Type of Employees Supervised (optional): 

Licensure, Registry or Certification Required: NC Driver’s License

Special Training: Must be able to effectively work in a team environment.  Must possess excellent communication, interpersonal and conflict resolution skills.   Knowledgeable of Medicare and Medicaid preferred.  Experience in independently developing, maintaining, coordinating and carrying out promotional events, internal information programs and public information campaigns required.

Ages of Patients Rendered Care: 

Neonate/Infant   Early Childhood    Adolescent    Adult    Geriatric   All Age Groups

• Under the direction of the Director of Community Education and Intake (DCEI), supervises the evaluation of potential enrollees to the program to determine participant needs and eligibility for enrollment.
• Schedules assessments that are completed in the home and at the PACE Center and completes referral/inquiry home visits to provide education about PACE. 
• Assists the DCEI and Medicaid Specialist Paralegal with the PACE Medicaid application process and serves as a liaison between the local Departments of Social Services to ensure timely completion of PACE Medicaid applications, as needed. 
• Participates in the Interdisciplinary Team (IDT) and other related meetings and activities as designated. 
• Assists with the development, implementation, and evaluation of the overall marketing strategy for the recruitment and retention of PACE participants for the building and maintenance of an optimal enrollee census.
• Identifies potential public relations problems and advises management team and program leadership of appropriate preventative actions.
• Assists with the maintenance of administration and relevant reporting and planning systems.
• Under the DCEI, directs the production of printed publications and audio-visual productions including the development of design, layout, and text for informational materials such as newsletters, bulleting, pamphlet, directories and audio-visual productions.   
• Assists with the planning and direction of all marketing resources within an approved budget.  
• Assists with the planning and execution of STLC community events. Assists with the in-house special events, staff lunch meetings, etc. 
• Communicates and works efficiently with the IDT when evaluating potential enrollees.
• Assists with the operation of new participant orientation.
• Builds and maintains current community relationships throughout service area.
• Acts as a liaison between potential enrollees and STLC during enrollment process to ensure a smooth transition. 
• Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
• Other duties as assigned.