Job Title: Home Care Agency Assistant Supervisor (RN/LPN)
FLSA Status: Exempt
Salary Range: See Salary Scale
Job Summary: Home Care Agency Staffing Coordinator/Certified Nursing Assistant Supervisor is responsible for coordinating high volume Participant and Caregiver schedules, fielding a wide-variety of phone calls, general administrative tasks, assisting CNA’s/PCA’s/Housekeepers in the home setting, to ensure the tasks are being met for participants, able to make independent decisions when needed and having availability for On-Call duty. Oversees all administrative staff. Position reports directly to the Home Care Agency Supervisor.
Specifications
Education: Associate’s degree in nursing
Experience: At least 1 year as an RN or LPN, preferably in either home or community health. Supervisory experience desired. Minimum of 1 years’ experience working with the frail elderly population.
Number and Type of Employees Supervised (optional): 10 or more CNA’s/PCA’s/Housekeepers/Administrative staff.
Licensure, Registry or Certification Required: Licensed RN or LPN in NC, current, valid NC driver's license and vehicle.
Special Training: Must be able to work effectively in a team environment. Must possess excellent communication, interpersonal skills. Be knowledgeable in multiline computer operations and phone systems as well as excellent writing and reporting skills. Have at least one year’s experience with the frail elderly population.
Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact
Ages of Patients Rendered Care:
Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups
Key Responsibilities: (*denotes an age-related skill or task)
- Represents Senior TLC’s Home Care Agency with accurate and comprehensive information as requested by guests / visitors and staff.
- Staffing Coordinator will be responsible for the development and coordination of participant and employee schedules.
- Ensures appropriate staffing patterns under the direction of the Agency Supervisor
- Assists with staff development, training, and orientation,
- Supervises Home Care Agency CNAs under the direction of the Home Care Agency Supervisor
- Knows about and consistently follows confidentiality and privacy policies and procedures.
- Makes independent decisions for the organization as needed and complies with all State regulations.
- Knowledgeable of all Senior TLC services
- Assists with Chart Audits quarterly, receiving, investigating, and resolving complaints.
- Completes rounding’s with CNAs/PCAs/Housekeeping/Administrative staff monthly.
- Assists with completing participant surveys to assess satisfaction.
- Participates in On-Call Duty after hours and on weekends.
- Assists Home Care Agency Supervisor with delegated tasks.
- Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
- Other duties as assigned.
