Overview
This position is responsible for ensuring all pricing inquiries are timely resolved. This individual will be responsible for supporting the KDS strategic pricing team by performing data analysis, process documentation and price updates.
Strong customer service skills with the ability to professionally handle pricing inquiries, resolve issues, and build effective relationships with customers and internal stakeholders.
United Holdings offers a comprehensive benefit package, that includes medical, dental, vision and life insurance. Plus vacation, sick time and holiday pay.
Responsibilities
- Own the pricing inbox, managing time effectively to research, troubleshoot, and respond according to priority, while also ensuring all items are timely resolved
- Work closely with Pricing Analysts to update pricing across KDS companies
- Work with Pricing Analysts in filing rebates with vendors
- Translates high volume of data into meaningful information to support key business decisions
- Special projects as identified
- Other duties as assigned
Qualifications
- Strong customer service skills
- Strong analytical skills
- High attention to detail/reporting accuracy, while also able to focus on the overall problem/solution
- Good computer skills and experience with Microsoft Office applications such as Microsoft Excel and Power BI, ERP system (Oracle preferred) and Business Object Explorer (BOE).
- Strong oral and written communication skills: ability to synthesize information and succinctly communicate key findings and recommendations
- Research, troubleshoot, and resolve pricing discrepancies and customer concerns in a timely and professional manner.
- Collaborate with Sales, Operations, and Customer Service teams to ensure accurate and competitive pricing information.
- Provide exceptional customer support by communicating pricing updates, policies, and solutions clearly and effectively.
- Build positive relationships with internal and external customers while delivering a high level of service. This is consistent with existing Pricing Analyst job descriptions that emphasize strong customer service skills and providing high-quality pricing customer service
Education: Bachelor’s degree required- Four-year college degree or equivalent experience; Finance, and/or Mathematics background a strong plus
Experience:
- Serve as the primary point of contact for pricing inquiries from customers, sales teams, and internal stakeholders.
- A minimum 2 years of customer service/data analysis experience required
Working Conditions: Standard Office Criteria.
