Overview
The Sales Leader is customer obsessed with strong product knowledge and visual presentation skills. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and team. Serves as a role model and provides guidance to the team in presenting excellent customer behaviors to maximize sales. This position requires a high level of comfort in building rapport through customer and team interactions.
Responsibilities
- Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
- Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
- Understanding your role in sales growth and how you contribute and impact store profitability
- Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
- Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
- Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
- Leads by example, supports, and holds team accountable to all company policies and procedures
- Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
- Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
- Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
- Perform other duties as needed
Qualifications
- High School Diploma or GED; college preferred
- Minimum 1 year management experience in a retail or service industry preferred
- Strong communications skills and customer selling experience required
- Energetic, people and results oriented, competitive with a drive to succeed
- Valid Driver license
- Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee
- Ability to effectively communicate both written and verbally
- Ability to work weekends, holidays, and evenings
- Ability to read and interpret company directives, handbook, and manuals
- Ability to work a flexible schedule to meet the business needs of the store
- Ability to work independently as well as part of a team
- Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
- Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
- Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
- Must be able to frequently communicate with the customers in person, electronically, and telephonically
- Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor
- Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately
