Overview
As a Sales Associate, you’ll be the face of our brand—welcoming customers, understanding their needs, and helping them bring their home decor visions to life. This role is perfect for someone who is passionate about design, thrives in a customer-first environment, and enjoys engaging with Customers.
Responsibilities
- Create a warm, engaging, and personalized shopping experience for every customer.
- Actively listen to customer needs and provide thoughtful product recommendations and styling advice.
- Demonstrate product knowledge and confidently communicate features, benefits, and value.
- Drive sales by suggesting complementary items and sharing current promotions.
- Stay informed about current promotions, new arrivals, and product features.
- Maintain a visually appealing and organized sales floor that reflects our brand standards.
- Restock merchandise and ensure displays are neat and well-presented.
- Operate the cash register, process transactions accurately, and handle returns or exchanges.
- Maintain a clean, organized store.
- Collaborate with team members to achieve sales goals and maintain store standards.
- Resolve customer concerns with professionalism and a solutions-oriented approach.
- Follow all company policies and procedures, including safety and loss prevention.
- Perform other duties as necessary.
Qualifications
- Previous retail or customer service experience preferred but not required.
- Energetic, people and results oriented, competitive with a drive to succeed
- Ability to effectively communicate both written and verbally
- Ability to work independently as well as part of a team
- Passion for home decor and a keen eye for design.
- Self-motivated, dependable, and team oriented.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to work a flexible schedule to meet the business needs of the store, including evenings, weekends, and holidays.
- Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/ product.
- Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
- Must be able to constantly move around the store for prolonged periods to greet and assist customers.
- Must be able to frequently communicate with the customers in person, electronically, and telephonically.
- Must be able to frequently move merchandise that is 50 pounds or more to and from the stockroom to sales floor.
- Must be able to operate a Point-of-Sale system, registers and handheld devices efficiently and accurately.
