Collection Officer - Panipat

Job Summary**
Responsible for managing and recovering outstanding debts from customers while maintaining positive customer relationships.
Job Responsibilities**
* Contact customers via phone, email, and mail to negotiate payment arrangements for overdue accounts.
* Analyze customer financial situations to determine appropriate repayment solutions.
* Maintain accurate records of collection activities, customer communications, and payment statuses.
* Resolve customer disputes and address inquiries regarding their accounts.
* Adhere to all company policies, procedures, and legal regulations related to debt collection.
* Collaborate with internal teams (e.g., sales, customer service) to resolve complex customer issues.
* Identify and report potential fraud or unusual account activity.
* Meet or exceed individual and team collection targets.
Job Qualifications**
* Bachelor's degree in Business, Finance, or a related field preferred.
* Proven experience in a collections role, preferably in a fast-paced environment.
* Excellent communication, negotiation, and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Knowledge of relevant debt collection laws and regulations.
* Ability to handle difficult conversations professionally and empathetically.