Salary: $20.00/hour
Must have tax credit eperience.
EXPECTATION FOR ALL EMPLOYEES
Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.
POSITION SUMMARY:
Responsible and accountable for leasing apartments and providing customer service to ensure maximum occupancy and resident retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lease apartments through telephone sales and apartment tours with prospective residents.
- Follow up and establish rapport with prospective residents and current residents.
- Provide excellent customer service at all times.
- Present apartment community in a professional manner at all times.
- Coordinate move ins and move outs to provide for an enjoyable experience for all residents.
- Manage lease negotiations, assist with resident retention and manage the renewal process.
- Assist in providing and maintaining excellent curb appeal.
- Maintain compliance policies and procedures as set forth from HKP and the Compliance Department.
- Write work order requests, follow up with residents regarding completed work orders and enter information into Yardi.
- Assist manager with rent and delinquency collection.
- Assist manager in providing account information to the property supervisor and credit agencies.
- Assist manager with resident relations and enforce all community rules and regulations.
- Supervise all neighborhood committee activities.
- Provide outside marketing and establish rapport with local businesses and community agencies.
- Assist with office organization by filing and maintaining organized resident files.
- Other duties as assigned.
QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS
- High school diploma or general education degree (GED)
- No prior experience necessary
- Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups.
- Math Skills - Ability to add, subtract, multiply, divide by 10s and 100s.
- Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding. Ability to deal with problems that involve few variables in standardized situations.
- Computer Skills – Beginner experience with MS Office.
TRAINING REQUIREMENTS:
- Annually attend fair housing, section 42 and leasing classes.
- Ongoing professional development.
PHYSICAL DEMANDS:
- Rarely must sit, use hands to finger/handle/feel, reach with hands/arms, stoop, kneel crouch, crawl, bend or lift up to 25 pounds.
- Occasionally must stand, walk, talk, hear and be exposed to outdoor weather conditions.
- Close and distance vision is required.
WORK ENVIRONMENT:
- Normally works in an environment with moderate noise.
