Director of Client Services

Metro Manila, PhilippinesOn-SiteFull-timePosted 1mo ago

Job description

<span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">At Klaiya,&nbsp;<span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are the center of excellence that helps businesses establish and develop their online presence.&nbsp;<span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers.

The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service and support possible. They will also be responsible for developing and implementing strategies to improve client satisfaction and retention. The ideal candidate will have extensive experience in client services, management, and project management. They will be a strong leader with excellent communication and interpersonal skills.<span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Duties &amp; Responsibilities<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Serve as the primary point of contact for all assigned clients, managing day-to-day communication and expectations</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Develop strong relationships with client decision-makers to ensure mutual understanding of objectives, needs, and concerns</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Oversee the development and execution of comprehensive communications plans that are on strategy, on budget, and on time</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Lead a team of account managers and coordinators in the planning, development, and implementation of client projects</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Monitor project progress and performance against established milestones, timelines, and budgets</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Facilitate resolution of any issues or challenges that may arise during the course of a project</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Prepare accurate and timely reports on project status, results, and next steps for internal and external stakeholders</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Conduct regular check-in calls and meetings with clients to proactively address concerns and identify new opportunities</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Serve as a thought partner to clients, offering strategic counsel and recommendations on how to best achieve their communications goals</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Identify opportunities for new business with existing clients and make recommendations to senior leadership</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Stay abreast of industry trends and developments and share relevant insights with clients and team members</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Help develop and implement processes and systems to improve efficiency and effectiveness across the account management team</li></ul><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Required Skills and Qualifications<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Bachelor’s degree in business, marketing, or related field</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">5~8+ years proven experience in a client services or account management role</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proven ability to develop and maintain strong client relationships</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Excellent communication, presentation, and negotiation skills</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong project management and organizational skills</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial;color:#4a5568;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ability to work independently and with a team to meet deadlines</li></ul>

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Klaiya

Klaiya is a company that provides services related to agency marketing and content management.

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Industry: Marketing and Content Management
Open roles: 99