Job Functions and Responsibilities :
- Understand and carry out all functions of the position.
- Adhere to HRC Policies and Procedures.
- This position will support the collection and billing functions within the department.
- Provide excellent customer service.
- Must have the ability to multitask within a fast paced environment, make outbound calls to our patients to collect open balances and reconciliation skills.
- Familiar with EOB’s and Insurance correspondence.
- Process denials, appeals and other correspondence from Insurance companies.
- Share in daily telephone calls from patients regarding billing issues, and direct to the appropriate team member.
- Notify customers with high balances and mailing past-due notices.
- Follow up status of the payment for patient services.
- Discuss all issues with supervisor (on a weekly basis) regarding any concerns or problems with the daily charges.
- Follow up on Zero EOB’s and assist with clean-up of old A/R.
- Prepare for the month end closing.
- Itemize and print courtesy claims for patients.
- Other duties as assigned.
Team Player
- Be proactive to eliminate crisis management.
- Maintain confidentiality in all aspects of daily work, recognizing that many confidential documents and conversations will need to be relayed.
- Demonstrate regard for the dignity and respect of all employees, medical staff, and visitors.
- Communicate effectively in a timely manner.
- Keep work area and surrounding areas in a clean and organized manner.
- Coordinate efforts to work effectively with others in a manner that is productive, recognizing that this creates continued development of the “team” concept.
- Interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
- Attend all meetings as required.
- Participate in performance improvement activities.
- Maintain proper attendance and punctuality to ensure that the practice operates in an efficient and cost-effective manner.
- Accept responsibility and accountability for actions.
- Assist with any task that can help improve the flow and efficiency.
Physical Requirements:
These are:
- Vision within normal limits with or without corrective lenses.
- Hearing within normal limits with or without hearing aids; consideration may be given to individual with partial hearing loss provided she can demonstrate the ability to receive, interpret and act on instructions given by normal speaking voice.
- Normal foot/leg motor skills; consideration may be given to an individual with a leg brace or prosthesis.
- Occasionally must be able to bend and stoop and to lift and carry loads up to 25 pounds.
- Consideration for accommodation will be given to individuals with a disability based on team member request and expressed need. Approval is determined on a case basis.
Job Type: Full-time
Required education:
- High school or equivalent
Required experience:
- Collections out of a Medical Billing environment: 2 years
- Self Pay Collections: 2 years
Qualifications: High school graduate. Excellent customer service skills are required. Experienced in OB/GYN and infertility preferred. Knowledge of Microsoft Word and Excel preferred data entry skills and typing of 40wpm. EOB, ICD-10, CPT codes, and A/R knowledge
All your information will be kept confidential according to EEO guidelines.
