Main Job Tasks and Responsibilities:
- Attracts new mortgage loan applications by developing relationships specifically in the real estate community and making sales calls to prospective customers.
- Provides applicants with information regarding the loan application process.
- Obtains complete loan applications including all supporting documentation needed to process the loan.
- Reviews information by examining application and documentation, reviewing credit worthiness, and calculating repayment risk from information and documentation received from the borrowers.
- Pre-qualifies potential loan applicants by analyzing credit and financial background.
- Follows up on processing the loan by obtaining additional applicant information if necessary.
- Maintains communication with the borrower from time of application through closing.
- Establishes the rate with the borrower and verbally and in writing prior to settlement.
- Understands and supports the corporation's policies and procedures to provide proper and effective treatment to all of the corporation's customers.
- Resolves any customer questions and disputes in an expeditious and tactful manner.
- Reviews and reports complaints from customers and recommends corrective action to management.
- Performs other related duties as assigned.
- Protects the bank and the customer by keeping mortgage loan information confidential.
Education and Experience:
- High School Diploma or equivalent
- Prior sales experience is preferred
Key Competencies:
- Budgeting
- Oral Communication Skills
- Written Communication Skills
- Customer Relations
- Customer Service
- Math
- Negotiations
Job Type: Full-time
All your information will be kept confidential according to EEO guidelines.
