Resolution Specialist

In this position, you will be responsible for contacting customers and conducting negotiations to collect delinquent account balance(s). You will have interaction with customers in a way that is in accordance with the company’s delivery strategy. Establishes rapport and promotes effective relationships, upholding client commitment to customers. You must possess the ability to communicate in a professional manner with customers while demonstrating a favorable image of the organization through problem-solving skills.

In exchange for your skills and knowledge, VWi offers a competitive salary, excellent benefits package, including 401(K) and generous PTO. You will work with a great team of highly knowledgeable and skilled colleagues and be part of a pro-active environment.

Experience and Requirements:

• Collections Experience – 2+ years minimum (call center/customer service/telephone sales or credit/collections environment)
• High School Graduate (min), AA Degree or higher preferred
• Excellent computer skills
• Software - MS Office (Word/Excel), Data Entry, AS400
• Hardware – PC, Phone, Fax, Copier
• Collections Experience (preferred) and/or 1 year (call center/customer service/telephone sales or credit/collections environment)
• Ability to work in a fast-paced, structured, dynamic and high-transaction environment
• Must be able to maintain composure in stressful situations with ability to defuse angry or upset customers
• Exceptional communication skills (written and verbal) and professional phone etiquette
• Ability to build rapport quickly to resolve customer questions and/or needs
• Language Proficiency: English required – Spanish bilingual is preferred.

Job Type: Full-time

Job Location:

• Sarasota, FL

Required education:

• High school or equivalent

Required experience:

• Collections: 1 year
• Resolution: 1 year

All your information will be kept confidential according to EEO guidelines.