Work Expectations : Excellent communication and organizational skills; ability to hire, train, motivate, coach and evaluate the team members in the billing team; willing to put in all it takes to meet deadlines and achieve objectives.
Reports to : Chief Operating Officer
Note :
This document is intended to describe the general nature and level of work performed.
It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities
required of personnel so classified.
J OB FUNCTIONS AND RESPONSIBILITIES:
- Adhere to HRC Policies & Procedures.
- Oversee and participate in managing the patient financial communications, cash revenue cycle, insurance billing and accounts receivable.
- Motivate, train, coach and provide clear guidance to team members to get the various billing tasks done properly and efficiently.
- To set goals and objective for the billing team members to achieve.
- To set up policies and procedures for the team members to follow and get tasks done effectively as well as having the month-end closed in a timely manner.
- Generate the necessary managerial reports to the management in a timely manner.
- To conduct bi-monthly team meeting and provide guidance and clarification on policy and procedural matters as needed.
- To conduct performance evaluation periodically as required by company policies.
- Set up cross training schedules for each team members so that each task/desk in the billing team has back up in case of any emergency or staff resignation.
- Act as the consultant to the team members and willing to manage by example.
- Participate in educational seminars when it is required by HRC.
Team Player
- Be proactive in efficiency enhancement and promoting team spirit through out the HRC team.
- Be proactive in assisting the Controller in implementing procedural changes to achieve goals and objectives in the billing team and minimize any possibility of crisis management.
- Maintain confidentiality in all aspects of daily work, recognizing that many confidential documents and conversations will need to be relayed.
- Demonstrate regard for the dignity and respect of all employees, medical staff, patients and visitors.
- Communicate effectively and in a timely manner.
- Keep work area and surrounding areas in a clean and organized manner.
- Coordinate efforts to work effectively with others in a manner that is productive, recognizing that this creates continued development of the “team” concept.
- Interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
- Attend all meetings as required.
- Participate in performance improvement activities.
- Maintain proper attendance and punctuality to ensure that the practice operates in an efficient and cost-effective manner.
- Accept responsibility and accountability for actions.
- Assist with any task that can help improve the flow and efficiency.
Physical Requirements
These are:
- Vision within normal limits with or without corrective lenses
- Hearing within normal limits with or without hearing aids; consideration may be given to individual with partial hearing loss provided she can demonstrate the ability to receive, interpret and act on instructions given by normal speaking voice.
- Normal foot/leg motor skills; consideration may be given to an individual with a leg brace or prosthesis.
- Occasionally must be able to bend and stoop and to lift and carry loads up to 25 pounds.
- Consideration for accommodation will be given to individuals with a disability based on team member request and expressed need. Approval is determined on a case basis.
Job Type: Full-time
Required education:
- High school or equivalent
Required experience:
- HIgh Volume: 2 years
- Revenue Cycle / Billing: 7 years
- Self Pay: 3 years
- People Management: 4 years
Qualifications : A 4-year degree from an accredited university with at least 3 years experience in managing a billing department with at least 10 staff members or a high-school graduate with at least 10 years of billing supervisory experience in a similar medical group. Experienced in OB/GYN and infertility practice preferred. Ability to hire, motivate, train and reprimand staff member and able to meet specific deadlines and achieve company goals and objectives. A self-motivated manager with strong organizational skills, solid management experience as well as strong leadership skills. Knowledge of Microsoft Word and Excel is required. EOB, ICD-9, CPT codes, and A/R knowledge. Ability to organize and trouble shoot in all facets of billing routines. Good in numbers, excellent people skills and with a can-do attitude. Must be able to communicate verbally and in writing in English.
All your information will be kept confidential according to EEO guidelines.
