Office Systems Specialist

Job Summary
Maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department

Responsibilities:
- Maintain and repair MFPs and resolve customer printing issues
- Maintain effective relationships with customers and sales
- Perform on-site service of MFPs
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- Maintain accurate record keeping
- Assist other team members as required
- 5% - Lead referrals and product promotion to existing customers
- 95% - break-fix and customer support
- Understands territory parts budget and inventory control
- Perform other relevant duties as assigned by management

Skills:

Experience Required:
- 1-3 Years

Network Skills:
- Install and troubleshoot basic printing and scanning solutions
- Microsoft OS peer to peer and client side of server environments
- Familiar with printing from common business applications

Solutions Knowledge:
- Understanding of core solutions portfolio

Product Knowledge:
- Knowledgeable and certified on most of the office line

Color Skills:
- Working knowledge of basic color theory and RIP configurations

Communication Skills:
- Good verbal and written

Working directions:
- Requires limited assistance for more difficult problems

Requirements:
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement
- Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends

Konica Minolta Certifications:
- Required to achieve Professional Level Certification

Business Travel:
- Travel within assigned territory

Education:
- High School or equivalent

Industry Certifications:
- CompTIA A+ Certification CompTIA Net+ Certification (or equivalent experience)

## Job Category: Service and Technical
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