Prior Experience
Customer Service experience (preferred).
Education
High school Diploma ( Preferred)
Skills
Main Responsibilities
• Answer calls.
• Identify and resolve customer inquiries using prescribed performance requirements.
• Effectively interact with team members and customers and represent customer service advocacy throughout all interactions.
• Peer coach team members on their performance on a regular basis when required.
• Report to work on scheduled assigned day and work the shift assigned by management.
• Meet or exceed all performance requirements.
• Demonstrate skills learned in training to support the assigned program.
• Demonstrate teamwork by supporting and assisting other team members as necessary.
• Demonstrate flexibility by working varying shifts and responding to unanticipated events.
• Maintain exceptional phone skills while applying knowledge to day-to-day project experiences.
• Excellent customer service and support skills.
• Able to work well under pressure.
• Exhibit professional demeanor.
• Strong written and oral communication skills.
• Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will include but not be restricted to the above.
• Other responsibilities or duties as assigned by direct supervisor.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
KM2 Solutions LLC is a company that provides solutions.