Agent, Verifications - GLS LN Ph 34

Prior Experience

Customer Service experience (preferred).

Education

High school Diploma ( Preferred)

Skills

• Interpersonal and Computer Skill
• Confidentiality
• Multitask
• Strong organizational & problem solving skills

Main Responsibilities

• Answer calls.

• Identify and resolve customer inquiries using prescribed performance requirements.
• Effectively interact with team members and customers and represent customer service advocacy throughout all interactions.
• Peer coach team members on their performance on a regular basis when required.
• Report to work on scheduled assigned day and work the shift assigned by management.
• Meet or exceed all performance requirements.
• Demonstrate skills learned in training to support the assigned program.
• Demonstrate teamwork by supporting and assisting other team members as necessary.
• Demonstrate flexibility by working varying shifts and responding to unanticipated events.
• Maintain exceptional phone skills while applying knowledge to day-to-day project experiences.
• Excellent customer service and support skills.
• Able to work well under pressure.
• Exhibit professional demeanor.
• Strong written and oral communication skills.
• Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will include but not be restricted to the above.
• Other responsibilities or duties as assigned by direct supervisor.

• In this position the Representative is responsible for answering customer calls and handling inquiries as it relates to the program assignment. The Representative will be effectively using various tools, demonstrate knowledge of program products, services and business rules while demonstrating a quality customer experience.

• High school degree or above.
• Excellent communication skills, including verbal, reading and written skills.
• Ability to work with others.
• Good computer skills.
• Good multi-tasking skills.
• English level C1 or better.
• Excellent people skills.