Regional Operations Manager

Ideal candidate will be managing the operational functions of a commercial fire and water clean-up and restoration in Houston and Austin. This position requires someone dependable, professional, customer service oriented and has great communication skills. Experience in the commercial field is required.

Primary Responsibilities:

• Demonstrating sound knowledge in commercial restoration services such as fire, water, mold remediation and flood restoration
• Execute and oversee projects in a completed and established time frame, scheduling of jobs, resources, and manage crews.
• Experience servicing commercial properties
• Ensures productivity and coordination of all staff to meet division goals for quality, profitable operations, and client satisfaction.
• Guarantee customer’s satisfaction in all areas of restoration services performed and provides exceptional Client Services to efficiently resolve all customer complaints.
• Managing Customer and client satisfaction and representing and improving brand operations
• Overseeing all aspects of safety and health requirements and daily production management.
• Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles and facilities related maintenance.
• Ensure clear communication with entire staff, ability to manage relationships.

Position Requirements:

• Focus on personal development, team building, and leadership skills is essential.
• Attention to detail, aptitude for multitasking and calm under pressure.
• Awareness and respect for safety, using care are caution with teammates and customers.
• Strength with multitasking and handling deadlines, organizational and leadership skills.
• Ability to learn quickly and flexible with change and professional challenges.
• Xactimate experience is required.
• IICRC Certification is required.
• Must have current/valid Driver's License.
• Must be willing to travel 75%

Compensation:

• Base salary between $80,000 - $100,000
• Commission of net profit on mitigation jobs managed and completed
• Monthly vehicle allowance and fuel card