Barista, Kohler Waters Spa

Location: Kohler, WI

Opportunity

The Barista role is responsible for providing exceptional guest service within the Kohler Waters Spa Cafe through accurate order taking, food and beverage service, and point-of-sale transactions. This role prepares smoothies, specialty coffee beverages, and other cafe offerings, maintains a clean and welcoming environment, and upholds Forbes and Kohler Luxury Standards in every guest interaction. 

Specific Responsibilities

• Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards. 
• Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to answer guest questions and enhance the overall spa experience. 
• Follow cafe SOPs, opening/closing procedures, operational documentation, and food safety standards. 
• Record and accurately process purchases, process transactions with poise using POS including handling cash, credit, and room charges. 
• Act as a food runner and busser, ensuring timely delivery of food and beverages, maintaining cleanliness of dining areas, clearing and resetting tables. 
• Execute seasonal beverage features, promotions, and cafe initiatives. 
• Support spa events, wellness programming, and guest activations throughout the Cafe and Spa facility. 
• Serve as a resource for guests regarding menu items, ingredients, allergens, spa services, and resort offerings. 
• Resolve guest concerns professionally and collaborate with other departments to ensure a seamless guest experience. 
• Complete all tasks assigned by leadership. 

This is a part-time position at the Kohler Waters Spa Cafe. Shifts are weekdays and weekends with hours varying between 7:00 am and 9:00 pm.