Location: Onsite – Kohler, WI
Opportunity
The Cafe Coordinator provides supervisory support for the Kohler Waters Spa Cafe, helping to oversee front-of-house operations and ensure exceptional guest experiences. This role supports daily cafe operations, inventory/ordering management, spa events and activations, and serves as a knowledgeable resource on spa services, amenities, and cafe offerings while upholding Forbes and Kohler Luxury Standards.
Specific Responsibilities:
- Perform all duties as Barista and Barista II.
- Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards.
- Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to answer guest questions and enhance the overall spa experience.
- Manage monthly inventory counts and reconciliation, maintain accurate inventory records, and assist with purchasing, ordering, and cost control initiatives.
- Maintain cafe SOPs, opening/closing procedures, operational documentation, and food safety standards.
- Support onboarding and training new associates on service and operational standards.
- Develop and execute seasonal beverage features, promotions, and cafe initiatives.
- Support spa events, wellness programming, and guest activations throughout the Cafe and Spa facility.
- Serve as a resource for guests regarding menu items, ingredients, allergens, spa services, and resort offerings.
- Resolve guest concerns professionally and collaborate with other departments to ensure a seamless guest experience.
- Complete all tasks as assigned by leadership.
This is a full-time position working weekends and weekdays. Hours vary between 5:00 am - 9:00 pm.
