Massage Lead Trainer, Kohler Waters Spa

Location: Kohler, WI 

Opportunity

Our Kohler Waters Spa team at The American Club Resort offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

SPECIFIC RESPONSIBILITIES

• Serve as the department lead with weekly designated administrative time combined with service time.
  
• Supervise department staff – this includes performance feedback, goal setting, training and retraining, department staff meetings, and associate communication.
  
• Manage schedules/appointments of associates.
  
• Conduct interviews, onboard new associates, conduct 90-day and annual performance reviews, and effectively performance manage associates.
  
• Assist in managing the department budget by providing data, reports, and documentation.
  
• Set sales goals for respective department and associates to help drive revenue in retail.
  
• When providing services, operate at or above Level 5 Therapist expectations or above.
  
• Ensure all associates are meeting or exceeding the standards and expectations of their assigned roles.
  
• Serve on the Operations Team and participate in management training sessions and outside educational opportunities.
  

This is a full time role with shifts on weekdays & weekends between 8:00am and 8:00pm.