Manager, Marketing Operations & Enablement

Role Specific Information

Job Description

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

As Manager, Marketing Operations & Enablement, you will lead the strategy, execution and continuous evolution of the marketing operating model, ensuring teams, processes and capabilities are positioned to deliver business priorities efficiently and effectively. You will lead a team responsible for marketing program delivery, process optimization, change management and operational enablement while advancing the marketing organization's effectiveness and scalability.

What You’ll Do

• Lead the Marketing Operations and Enablement roadmap, aligning operational priorities, initiatives and resources to support marketing and enterprise objectives

• Own and continuously improve the Marketing Operating Model, including key processes, governance structures and workflows

• Oversee critical path planning, campaign execution processes and operational readiness activities to ensure successful delivery of marketing programs and timeframes

• Lead cross-functional initiatives and enterprise programs, partnering with stakeholders across multiple business functions

• Serve as the primary operational lead for complex business priorities, driving alignment, accountability, decision-making and issue resolution across teams

• Develop and implement change management strategies that support the successful adoption of new processes, tools, capabilities and organizational initiatives

• Identify operational risks, dependencies and opportunities for improvement, proactively developing solutions that increase efficiency and effectiveness

• Establish performance metrics, reporting and operational insights to evaluate organizational effectiveness and inform business decisions

• Champion continuous improvement through process optimization, workflow enhancements and implementation of best practices across the marketing organization

• Lead, coach and develop the team by fostering a culture of collaboration, accountability and continuous learning

• Additional tasks may be assigned

What Skills You Have

Required

• Bachelor's degree in Business Administration, Marketing, Communications, Operations or a related field

• 6+ years of experience in marketing operations, business operations, program management, project management or related disciplines

• 2+ years of people leadership experience, including coaching, developing and managing team performance

Preferred

• Experience in retail, corporate strategy or marketing operations

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Demonstrated strength in strategic thinking, planning, problem solving and critical thinking

• Experience organizing, managing and ensuring successful execution of large scale, complex/cross-functional projects

• Work with cross-functional teams in a highly collaborative way

• Comfortable with ambiguity and non-linear process

• Exceptional communication and ability to synthesize complex project statuses into concise, actionable insights for senior management

• Strong ability to influence others

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to maintain prompt and regular attendance as set by the company 

• Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week

• Ability to comply with dress code requirements

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements 

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Ability to comply with health and safety standards