Company:
KONE is a global leader in the elevator and escalator industry, making people’s journeys safe, convenient, and reliable with smart and sustainable People Flow®. In a world where cities are constantly evolving and more and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities. We make urban life more vibrant and livable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities.
KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.
KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers’ rapidly evolving needs for speed and innovation, in a global environment.
R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem. Our common goal at KONE is to keep the end users safe and people flow uninterrupted. KONE moves 2 billion people every day and that means our services can really make cities better places to live.
What will you be doing?
- Support and manage engineering and calculation-related applications used within Shared R&D, such as E-Site Survey, Mathcad, and similar tools.
- Coordinate with application owners, business stakeholders, IT teams, and vendors to ensure application availability, performance, and user satisfaction.
- Manage application configurations, access controls, service accounts, and operational support activities.
- Troubleshoot application issues and coordinate resolution across technical teams.
- Participate in the modernization of legacy applications to cloud-native platforms and services.
- Support API-based integrations and secure connectivity between applications and enterprise systems.
- Contribute to solution design, implementation, testing, and deployment of new integrations and enhancements.
- Utilize REST APIs, scripting, and automation to improve operational efficiency, reporting, and system interoperability.
- Coordinate vulnerability remediation efforts with application teams, IT operations, infrastructure teams, and security stakeholders.
- Track remediation progress, ensure timely closure, and maintain compliance with organizational security requirements.
- Support secure authentication, authorization, and integration practices.
- Support and administer licensing tools used across R&D departments.
- Monitor license utilization, availability, optimization opportunities, and compliance requirements.
- Provide stakeholder support and reporting related to software license usage.
- Manage and support ITSM processes including: Incident Management, Problem Management, Service Request Fulfillment, Knowledge Management
- Ensure timely resolution of operational issues and continuous service improvement.
- Coordinate testing, deployment, release, and operational readiness activities.
- Actively participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
- Contribute to continuous improvement initiatives and team objectives.
- Create and maintain operational documentation, knowledge articles, support procedures, and technical guidelines.
- Promote knowledge sharing and best practices across teams.
Required Skills:
- Good understanding of both cloud-hosted and on-premises application environments.
- Experience in application support, IT operations, enterprise application administration, system integrations, or related technical operations roles.
- Basic understanding of vulnerability management and security remediation processes.
- Working knowledge of REST APIs, system integrations, authentication mechanisms, and secure application connectivity.
- Experience with scripting or automation using one or more of the following:
Python, PowerShell, JavaScript, C#, SQL, Similar technologies
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to collaborate effectively with business, IT, security, vendor, and application teams.
- Good verbal and written communication skills.
- Experience working in Agile environments and collaborating within cross-functional teams.
- Understanding of application supports fundamentals, including access management, configuration, troubleshooting, documentation, and stakeholder coordination.
Preferred Skills:
- Experience in application modernization and migration from Windows/on-premises platforms to cloud solutions.
- Exposure to engineering applications, R&D tools, or licensing platforms such as E-Site Survey, Mathcad, or similar enterprise tools.
- Experience with vulnerability management platforms and security tooling.
- Familiarity with Windows Server environments, cloud platforms, virtual machines, subscriptions, and application hosting operations.
- Knowledge of API security, authentication methods, service accounts, and access management practices.
- Experience with reporting, dashboards, operational metrics, and usage analytics.
- Exposure to DevOps practices, CI/CD pipelines, monitoring solutions, and automation frameworks.
- Familiarity with KONE tools, processes, and R&D ways of working.
Are you the one?
- Bachelor’s or Master’s degree in Engineering / Computer Science / IT
- 6-10 years of relevant experience in integrations, development, or application support
- Strong problem-solving and communication skills
What do we offer?
- Growth opportunities within a global organization
- Exposure to enterprise R&D tools and platforms
- Collaborative and international work environment
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
