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    KO

    KOSTAL Group

    Automotive

    APL2 Customer Service Leader

    Tangier, MoroccoOn-SiteFull-timePosted 4d ago
    All KOSTAL Group jobs

    Job description

    • Lead the APL2 / Customer Logistics team and manage daily customer requirements and priorities.
    • Monitor customer EDI/releases, orders, backlogs and delivery schedules.
    • Ensure customer demand is correctly reflected in the production planning and shipment priorities.
    • Coordinate with Production to establish and follow the production plan according to customer demand, available capacity and material availability.
    • Work closely with APL1 / Supplier Logistics to identify material shortages that could affect customer deliveries.
    • Maintain clear visibility of customer coverage, safety stock, backlog and shortage risks by customer/project.
    • Proactively escalate potential customer stoppages and establish recovery/action plans.
    • Coordinate premium/urgent transportation when required while minimizing logistics costs.
    • Ensure reliable communication with customers regarding delivery status, shortages and recovery plans.
    • Lead daily logistics/customer-service follow-up and cross-functional escalation meetings when necessary.
    • Monitor and improve KPIs such as OTD/customer delivery performance, backlog, premium freight, customer complaints and inventory.
    • Support new projects, ramp-ups, production transfers and changes in customer demand.
    • Drive continuous improvement and standardization within APL2 processes.
    • Bachelor’s or Master’s degree in Logistics, Supply Chain, Industrial Engineering or equivalent.
    • Solid experience in automotive customer logistics / customer service / production planning.
    • Previous team leadership experience strongly preferred.
    • Strong knowledge of SAP, MRP, EDI and production planning.
    • Good understanding of automotive supply-chain requirements and customer escalation management.
    • Strong analytical and problem-solving skills with the ability to work effectively under pressure.
    • Excellent communication and cross-functional coordination skills.
    • Fluent English required; French is highly desirable. Spanish is an advantage.

    Key Competencies

    Customer orientation | Leadership | Production planning | EDI & SAP | Shortage management | Escalation management | Problem solving | Cross-functional coordination | KPI management | Continuous improvement

    KOSTAL Morocco collects and processes your personal data as part of the recruitment process, exclusively for the purpose of managing applications. This processing has been submitted for authorization to the CNDP under number A-RH-391/2024.

    The personal data collected may be shared only with the HR department, in compliance with confidentiality and applicable legal requirements.

    In accordance with Law 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, rectify, and oppose the use of your personal data. You may exercise these rights by contacting the HR department at the following address: [email protected].

    Job details are sourced from the employer's original posting.

    Open job posting
    KO

    About the company

    KOSTAL Group

    KOSTAL Group is a global, family-owned German company that develops market-leading solutions for the solar and automotive industries. The company was established in 1912 and employs about 20 000 people at 47 locations in 22 countries. In Hungary, KOSTAL is building its first business service centre to provide business support in IT, finance, procurement, master data, sales and HR fields. This is a global centre with high value-added and complex processes which you can help to grow. The work can be managed remotely – with time-to-time office presence depending on the team’s agreement and the demand of the respective professional area – from any location in Hungary. In case of some company events, office attendance is expected from the colleagues. Technical conditions for working from home are fully in place.

    View all KOSTAL Group jobs
    Industry
    Automotive
    Founded
    1912
    Open roles
    101

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