Business Process Manager-HO & SUPPORT-Processes

Mumbai, IndiaOn-SiteFull-timePosted 4w ago

Job description

Position Title - Team Member – RL PROCESS Team

Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5

Job Role:

Job Role

Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
Identification of existing processes for revision / updation.
Providing tailor made solutions to Branches for specific business requirements.
Provide assistance to product / operations /management.
The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
Handling query desk for quick resolution of queries / clarifications raised by channel

Job Role

Job Requirements:

Excellent written and oral communication skills
In depth knowledge about Branch Banking Products, Operations and Processes
Knowledge about Deceased claim related process is mandatory
Summary recommendations from SMEs for process improvements and other findings
Should be able to think proactively for process changes from Business Process Re-engineering perspective
Should be aware of competitive practices.
Knowledge of Regulatory Guidelines
Ability to work and close tasks independently
Strong spoken and written Communication skills
Assertive attitude
Good analytical skills & eye for details
Keen eye for market intelligence and competition.
Strong follow up ability & keenness to complete tasks
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Job Role

If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to _________________________________________

Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group”

Application:

Job details are sourced from the employer's original posting.

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About the company

Kotak Mahindra Bank

Kotak Mahindra Bank is a leading Indian financial services group offering a wide range of banking, financial, and insurance services.

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Industry: Banking
Open roles: 6521