Key Responsibilities
Workforce Stability & Retention
- Track and drive workforce stability initiatives to reduce attrition and improve retention across assigned business units.
- Analyze attrition trends and identify key drivers impacting employee turnover.
- Design and implement targeted retention interventions for critical talent and key roles.
- Monitor workforce health indicators and recommend corrective actions.
Career Mobility & Growth
- Facilitate internal career mobility initiatives and support IJP programs.
- Enable career development discussions and succession planning initiatives.
- Partner with business leaders to identify talent pipelines and growth opportunities for employees.
- Promote a culture of continuous learning and career progression.
Colleague Experience & Engagement
- Act as the ambassador for employee experience initiatives across business units.
- Conduct regular branch visits and employee connect sessions to gather field insights.
- Drive employee engagement initiatives, townhalls, recognition programs, and reward & recognition activities.
- Ensure closure of employee feedback mechanisms, including PTM actions and engagement surveys.
- Monitor and improve Employee Net Promoter Score (eNPS).
Employee Connect & Stakeholder Management
- Conduct regular employee interactions through structured touchpoints including Meet-5, 30-60-90 day connects, and leadership interactions.
- Build strong relationships with employees and business leaders to drive people-centric outcomes.
- Escalate and address employee concerns proactively.
Diversity & Inclusion
- Support implementation of diversity hiring and inclusion initiatives.
- Monitor diversity metrics, retention, and engagement of diverse talent segments.
- Partner with businesses to foster an inclusive workplace culture.
Performance Management (PRAISE)
- Drive goal setting, goal updation, and performance review processes.
- Ensure timely completion and closure of performance cycles.
- Support managers and employees in effective performance discussions.
- Monitor adherence to performance management timelines and governance.
Risk & Compliance
- Ensure adherence to people-related governance frameworks and compliance requirements.
- Drive staff rotation and mandatory leave compliance across business units.
- Support audit, risk, and regulatory requirements related to workforce management.
Strategic Projects
- Lead and support strategic HR and employee experience projects.
- Drive transformation initiatives aimed at improving employee satisfaction and organizational effectiveness.
- Track project outcomes and present insights to leadership teams.
