- Individual Role
- Training & Development of the DST Team and DSAs
- Ensure adherence to KYC documents as per the guidelines of the company
- Ensure proper closure of disbursement documentation within the timeline.
- Manager Sales & distributions through DSA’s
- Empanel new DSA’s from market & ensure unilateral growth by adding new DSAs
- Experience in mortgage and working in DSA vertical will be preferred
- Liaoning with Internal teams – Credit, legal, technical, RCU & Operations
- Responsible for end-to-end processing of the case and updating the status of the same to customer & channel partners.
Responsibilities
Manage sales and distribution of mortgage products through DSAs. Empanel new DSAs from the market and drive business growth through them. Train and develop DST (Direct Sales Team) and DSA partners to ensure productivity and compliance. Ensure adherence to KYC and documentation norms as per company guidelines. Ensure timely and accurate closure of disbursement documentation. Liaise with internal departments including Credit, Legal, Technical, RCU, and Operations for smooth case processing. Handle end-to-end processing of customer applications and keep customers and channel partners updated on status. Ensure high levels of customer service and satisfaction throughout the loan lifecycle.
