Job Role: Team Leader
• Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
• Collaborating with fulfilment teams to ensure best in class conversion ratios.
• Ensure availability of trained manpower to maintain production at 100% capacity.
• Meet cost to income ratios as determined by Score card.
• Adherence to Standards of Performance.
• Meeting Customer Satisfaction index as measured through NPS surveys.
Job Requirements:
• Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
• People management skill essential.
• Experience in working in a tele-sales or relationship management in BFSI preferred.
• Certified in AMFI/IRDA.
• Good listening skills and strong communication abilities.
• Team Player.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Kotak Mahindra Bank is a leading Indian financial services group offering a wide range of banking, financial, and insurance services.