Grade-E0
Role – Team Leader Credit cards
Job Purpose
To lead, motivate, and manage a team of Credit Card Sales Executives to achieve assigned business targets while ensuring compliance with bank policies, quality standards, and customer service guidelines.
Key Responsibilities
Sales & Business Development
- Drive credit card acquisition through direct sales channels.
- Achieve monthly, quarterly, and annual sales targets for the team.
- Monitor daily sales productivity and conversion ratios.
- Develop strategies to increase market penetration and customer acquisition.
- Identify new business opportunities and alliances within assigned territories.
Team Management
- Recruit, train, coach, and mentor sales executives.
- Conduct daily sales reviews and performance discussions.
- Set clear KPIs and monitor team performance against targets.
- Motivate team members through regular engagement and recognition initiatives.
- Manage attendance, field activity, and productivity of the team.
Customer Acquisition & Relationship Management
- Ensure a superior customer onboarding experience.
- Handle escalations and resolve customer concerns effectively.
- Monitor quality of applications submitted by the sales team.
Compliance & Risk Management
- Ensure adherence to KYC, regulatory requirements, and internal policies.
- Maintain high-quality standards and minimize rejected applications.
- Conduct regular checks to prevent fraud and mis-selling.
Reporting & MIS
- Prepare daily, weekly, and monthly sales reports.
- Track key metrics including sourced applications, approvals, disbursements, and productivity.
- Provide insights and action plans to improve team performance
