Training Lead will manage & deliver training programs to enhance employee skills & knowledge.
Effectively manage team of trainers and up-skill them on Training skills, sales and help new RMs to scale up quality scores & focus on relationship and transactional Net Promoter Score (R-NPS/T-NPS)
Plan and facilitate new hire, refresher training and compliance based functional training to new and existing officers /employees.
Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
Drive sales targets and implementation of sales strategies devised for process.
Evaluate Training effectiveness, gather feedback & recommend improvement programs.
Provide feedback on OJT/Coaching / Feedback.
Monitor calls on functional and behavioral parameters.
Maintain accurate training records, track trainer performance & and ensure compliance
Candidate Profile
Minimum education – Graduate or Post Graduate
Should be a Trainer or Team Leader with 3-5 Years preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in VRM/Retail Liabilities/Credit Card
Must have excellent presentation and communication skills.
Having a team handling experience would be desirable
Job details are sourced from the employer's original posting.
