HEAD, HEALTH TOURISM

1) Key Responsibilities

• Develop and execute the organisation's health tourism strategy aligned with business objectives.
• Identify and expand international markets to increase patient referrals and revenue.
• Build and maintain strategic partnerships with healthcare facilitators, insurance providers, travel agencies, embassies, government agencies, and corporate organisations.
• Lead the International Patient Services team to deliver seamless end-to-end patient experiences.
• Collaborate with clinical departments to develop attractive healthcare packages and specialised medical programmes.
• Oversee marketing and promotional campaigns targeting international markets.
• Represent the organisation at international conferences, exhibitions, and trade missions.
• Monitor market trends, competitor activities, and emerging opportunities in health tourism.
• Develop annual budgets, KPIs, and performance reports for the department.
• Ensure compliance with healthcare regulations, accreditation standards, and international patient service requirements.
• Drive continuous improvement initiatives to enhance service quality and patient satisfaction.

2) Job Requirements

Education

• Bachelor's degree in Healthcare Management, Business Administration, Marketing, Tourism, or a related field.
• Master's degree (MBA, Healthcare Management, Public Health, or equivalent) is an advantage.

Experience

• Minimum of 8–10 years' experience in healthcare management, health tourism, international patient services, business development, or a related field.
• At least 5 years in a senior leadership or managerial role.
• Demonstrated success in developing international markets and strategic partnerships.
• Experience in hospital operations or medical tourism programmes is highly desirable.

Skills and Competencies

• Strong strategic planning and business development capabilities.
• Excellent leadership, negotiation, and stakeholder management skills.
• Strong knowledge of international healthcare and medical tourism trends.
• Outstanding communication and presentation skills.
• Financial planning and budget management experience.
• Project management and organisational skills.
• Data-driven decision-making and analytical capability.
• Cultural awareness and ability to work with international clients.
• Fluency in English is required; additional languages are an advantage.