OPERATIONS – Oversight, Sales & Execution ? Oversee all daily operations and sales performance across assigned stores or region ? Ensure consistent execution of operating systems, checklists, and SOPs ? Identify operational and execution gaps and implement corrective action plans ? Drive regional sales growth through execution of service standards, upselling behaviors, and promotional initiatives ? Support labor planning to reduce labor percentage while maintaining service standards ?
Monitor and improve workflow efficiency and operational productivity ? Ensure accurate opening, closing, and shift-leadership execution across all locations ? Escalate safety, maintenance, or compliance issues promptly and appropriately FINANCIAL PERFORMANCE – Sales, Labor & Waste Control ? Ensure increased sales performance across the assigned region through leadership accountability and execution ? Monitor and actively work to reduce waste percentage through inventory control, FIFO execution, and training ?
Support initiatives to lower labor percentage through effective scheduling, deployment, and productivity standards ? Track and review key performance indicators including sales, labor, waste, and cost trends ? Hold store leadership accountable to financial goals and corrective action plans LEADERSHIP – Development & Accountability ? Develop, mentor, and support KICs and leadership team members ? Reinforce consistent leadership presence, professionalism, and accountability standards ?
Support onboarding, training, and long-term development of leadership roles ? Partner with Operations leadership and HR on performance management when required ? Promote a respectful, consistent, and team-first culture across all locations SERVICE – Brand & Guest Experience ? Ensure Kreation service standards are consistently executed across all stores ? Drive proactive service and sales-focused guest engagement behaviors ?
Support resolution of escalated guest concerns professionally and promptly ? Reinforce execution of Kleanse programs, promotions, incentives, and sales initiatives SELECTION – Product & Inventory Standards ? Ensure FIFO, merchandising, and inventory standards are consistently followed ? Monitor PAR levels, product availability, and waste trends ? Support accurate receiving procedures and discrepancy reporting ? Drive inventory optimization and waste reduction efforts across the region STYLE – Look & Feel Consistency ?
Ensure adherence to Kreation Look & Feel standards ? Conduct walkthroughs to verify cleanliness, organization, and brand presentation ? Ensure equipment maintenance standards are followed ? Communicate facility, equipment, or presentation issues promptly EXCELLENCE – Compliance, HR & Communication ? Ensure compliance with all company policies and procedures ? Serve as the primary communication point for HR-related issues within the assigned region ?
Ensure accurate and timely documentation for each store, including performance, incidents, and corrective actions ? Support health, safety, labor, and sanitation compliance standards ? Maintain clear, consistent communication with Operations leadership and store teams ? Review operational reports, sales data, and metrics as assigned ? Perform additional duties as directed by the Director of Operations or Operations Manager
Job details are sourced from the employer's original posting.
Open job postingAbout the company
This company is involved in the baking industry, preparing and measuring ingredients, mixing, shaping, proofing, and baking various products like bagels, breads, pastries, and sweet baked goods. They also handle gluten-free products with proper allergen control and operate commercial baking equipment.