- At least 3 years hands on experience in field Support Services
- Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1, Windows 10 installation, troubleshooting and reporting.
- Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms
- Experience including remote control of PCs and video conferencing knowledge
- Rotational On-call for executive support
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
Desired Certification ( A combination of 02 mandatory)
1. CompTIA A+ certification ( Compulsory )
2. Premier Dell Hardware Certification
3. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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