Job Title: Executive Desktop
Location: Torrance, CA
Duration: Contract
Job Description:
· Highly Knowledgeable 8-10 years experience in EUC Desk side support
· Candidate worked with CEO, Directors, CIO, Vice President, President.?
· Function in large fast paced dynamic and demanding enterprise environments with minimum 3-5 years managing team of 20-30 resource
· Must be self starter and highly motivated
· Very strong customer service mindset with focus on achieving high CSAT
· Good in Customer stake holders relationship management
· Should be well adept to deal with highly sensitive Customer situations
· Strong team management
· Mentoring skills
· Manage remote/multi-cultural teams spread across multiple locations
· Should be able to provide operational reports
· Managing the incident/problem ticket & service request queues
· Responding to monitoring alerts
· Execution of change controls
· Routine & preventative maintenance
· Emergency troubleshooting & incident support
· Drive effective delivery of day to day support to the end users
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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