Job Title: Helpdesk
Location: Scottsdale, AZ
Duration: Contract
Job Description:
1. Minimum 2 (Two) years of work experience in a technical support position
2. Excellent verbal and written communication skills.
3. Knowledge of commonly used concepts, practices, and procedures for end user technical support.
4. Strong Customer service experience.
5. Excellent phone & email etiquette.
6. Strong problem solving and research skills.
7. Able to operate effectively in a team environment with both technical and non-technical team members
8. Able to manage time effectively and set priorities appropriately
9. Good working knowledge and troubleshooting experience of Windows 7, Networking (IP, DNS, DHCP), Microsoft Office Suite, Microsoft Exchange, Active Directory, Group Policy, File/Folder Permission in End User environment.
10. Provide hardware / software / network problem diagnosis / resolution via telephone /email/ chat for customer’s end users
11. Route/ escalate problems to internal level IT support teams
12. Administer and provide User account provisioning
13. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
14. Preferred - Industry certifications, this can include A+, N+ and/or MCSE/CCNA
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job posting