1. Imaging / re-imaging laptops & desktops
2. Troubleshooting technical laptop and desktop issues (Windows & applications)
3. Decommissioning end-of-lease desktops & laptops
4. Diagnosing laptop & desktop hardware issues
5. Mapping network drives / printers
6. Coordinating laptop & desktop repairs with hardware suppliers
7. Assisting with application testing
8. Vendor escorts (occasional)
9. Some relocation of desk phones / workstations
10. Some remote support (via remote access software)
Background:
1. 3-5 years technical support experience
2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard Skills:
1. Strong Windows 7 troubleshooting & diagnostics
2. Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
3. Hardware troubleshooting & diagnostics (laptops, desktops)
4. Basic networking (drive / printer mappings, network connection diagnostics)
5. Active Directory / PC security
6. Internet Explorer & Chrome troubleshooting
7. BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft Skills:
1. Good communicator (written and verbal)
2. Takes responsibility & accountability
3. Teachable
4. Solutions-focused
5. Team player – able to contribute new ideas
6. Flexible in terms of workload and daily tasks
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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