Responsibilities:
· Be an expert on the monitoring process and rules. Serve as a point of escalation for the monitoring team to answer questions, help resolve issues, and support task analysis and assignment workflow.
· Ability to balance multiple priorities simultaneously and capability to focus on key efforts when required
· Hands on Computer Engineer with understanding and passion for technology, works cross functionally to solve, and has a passion for internal and external customer success
· Has a robust understanding of the environment including Linux, Windows, and storage fabrics
· Lead the team and take ownership of critical issues
Required Experience & Qualifications:
· Experience in basic network concepts
· Experience in support based ticket handling system
· Able to communicate successfully across all levels of the organization
· Excellent managing & influencing skills
· Expert in navigating through ambiguity and prioritizing conflicting asks.
· Incident Tracking and communication
· Excellent communication and leadership skills
· Experience and willing to work in 24X7 shift model including weekends and holidays
· Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and minimum 4 years of IT experience or equivalent military experience/training.
· One of the Certification is a must: CCNA / CCNP or Service+ A+ , Export Control Certification for EC resources.
· Minimum 5 years of experience in IT infrastructure operations and/or engineering teams. 24/7 Operations experience
· Minimum 5 years’ experience and demonstrated capability and competency to thrive and solve in a complex, multi-tenant compute environment.
· Minimum 5 years’ experience and proven capability to work in a highly matrix organization environment.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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