• Hands on experience in BMC Remedy 7X/8X/9X.
• Comprehensive exposure to Action Request System (ARS).
• Development Experience in all ITSM Modules like Change, Incident, Problem, Work Order, SRM and SLM.
• Hands on Atrium Core.
• Experience in Installation of ARS, Atrium Core, ITSM, SRM and SLM.
• Good Knowledge on CMDB.
• ITIL Certified.
• Data load including Foundation and Asset data.
• Develops and enhances Remedy ITSM workflows.
• Assists in the development of system documentation on revised systems changes along with knowledge sharing across the program.
• Performs ITSM Remedy installation, testing and production support activities.
• Executes day-to-day BMC Remedy administration, maintenance, configuration, patches and upgrade tasks.
• Monitors and troubleshoots scheduled tasks and event logs for system, application, & security errors.
• Recommends strategies for upgrades and resource management.
• Helps to develop workflows that support business and industry best practices in Remedy IT service management.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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