· The Service delivery manager is responsible for coordinating, managing & delivering/fulfilling very high complex, multi-disciplinary, multi-geography/international projects
· Responsible for overall customer satisfaction
· He / She is expected to establish policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.
· Should mentor / guide the technical teams
· Responsible for coordination and collaboration across teams and ensure seamless communication
· Strong leadership capacity to influence and manage teams (multi-cultural)
· Excellent communication and articulation skills
· Responsible for project governance and the key project KPIs/ SLAs that has been agreed with the customer
· Responsible for driving Service Improvement initiatives resulting in cost effectiveness
Atleast 12 – 15 years of experience and should have experience in managing big projects
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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